Mar Creation

Shipping and Return Policy

This Shipping and Return Policy is incorporated into and is subject to Mar Creation’s Terms of Use.  Your use of the Site and any request for purchases or services you made on the Site remains subject to the terms of this Shipping and Return Policy and our Terms of Use.

1. Returns

Any defective or unopened item can be returned for any reason within 30 days of purchase date.  Upon receipt we will send you a replacement of the same item or, if such replacement is not available or not desired as is the case with unopened item, we will issue to you a refund via your original mode of payment (credit card, PayPal®, money order, check etc..) the cost of the item.  Return postage costs are not refundable except for defective items shipped within the U.S. utilizing standard delivery by United State Postal Services.

To request a return please send an e-mail to contact@marcreation.com stating your reason for return, of which we will then issue you a Return Authorization Number (“RAN”).  RAN must be included in the return package.  All items for exchange, unless they are defective products, must be returned in their original wrapping.

Please send all returns to:

2. Cancellation and/or Changing of Orders

In the event you wish to cancel or change your order, please make such request by writing us at contact@marcreation.com.  We will make our best effort to cancel or change your order provided that such request is made within 24 hours of initial purchase request.

3.  Shipping

We ship an order when all items on such order are available for shipping.  Below is a shipping chart to be used as a general guide as to the delivery time and shipping costs to be incurred :

United States

International

4. International Orders

Mar Creation can ship your order to almost anywhere in the world. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government. We must place a green customs sticker on all international orders. This sticker lists the contents as "Audio Compact Discs" or “DVD” where applicable. We must fill in the value of the order on this sticker (shipping charges are excluded). We cannot declare an incorrect value on your shipment, and all packages must be declared as merchandise.

International customers are responsible for all local import fees and duties associated with your order. Check with local authorities concerning any applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays.

Some countries place restrictions on certain imports, and some of these imports are banned altogether. Please check with your local authorities before placing an order. While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, in which can we cannot refund the merchandise or the shipping and handling costs.

When ordering internationally, please be patient for the arrival of your order. There are many delays that may occur that are beyond our control caused by such things as weather, language barriers, duties, taxes, import restrictions, and customs services. Please be understanding of this complex operation and allow 30 business days before declaring an international shipment lost in transit and requesting reshipment.